Responsible Gaming at joya 90 — Play Within Your Limits

Player Protection at a Glance

Tools and Principles That Keep You Safe

joya 90 has built player protection into the core of the platform. The following tools are available to every registered player at no cost and without restriction.

Section 1

Our Commitment to Responsible Gaming

joya 90 is committed to providing a safe, fair, and transparent environment for players across Bangladesh. Responsible gaming is not a footnote — it is a foundational principle that shapes how we design our platform, train our staff, and engage with our player community.

At joya 90, we understand that the vast majority of players engage with our platform purely for entertainment — the thrill of a cricket betting win, the excitement of a live baccarat table, the fast-paced fun of fish shooting games. For these players, gambling is a recreational activity they manage comfortably within their budget and time. Our goal is to keep it that way.

However, we also recognise that for a small number of individuals, gambling can transition from a leisure activity into a source of financial, emotional, or social harm. Problem gambling does not discriminate — it can affect players of any background, income level, or experience. That is why joya 90 invests in proactive monitoring, player-controlled protection tools, and direct support channels to identify and assist players who may be at risk before harm escalates.

Our responsible gaming framework rests on three pillars: Prevention — equipping players with tools and information before problems arise; Intervention — detecting early warning signs through account monitoring and acting promptly; and Support — connecting players who need help with qualified assistance, including self-exclusion, cooling-off periods, and referral to specialist support services.

Section 2

18+ Age Restriction

joya 90 strictly prohibits any person under the age of 18 from creating an account, depositing funds, or participating in any gambling activity on the platform. This is a non-negotiable policy with no exceptions.

All new player registrations at joya 90 require confirmation that the applicant is aged 18 or above. This declaration is made at the point of registration and is legally binding. Where joya 90 has reasonable grounds to suspect that a registered player may be underage, the account will be suspended pending identity verification. If verification confirms the player is under 18, the account will be permanently closed, any winnings will be voided, and any deposited funds will be returned to the payment source used.

Protecting Minors in Your Household

If you share a device — smartphone, tablet, or computer — with children or younger family members in your Dhaka or Chittagong home, joya 90 strongly recommends the following steps to prevent underage access to gambling content:

• Always log out of your joya 90 account after each session and do not save your login credentials in your browser or on a shared device.
• Use a strong, unique password for your joya 90 account that is not known to other household members.
• Enable the parental control features available on Android and iOS devices to restrict access to gambling-related applications and websites.
• Consider installing third-party parental control software on any shared device. These tools can block access to online gambling sites at the network level and are available for free or at low cost.
• Speak openly with young people in your household about the risks of gambling. Early conversations are one of the most effective preventive measures.

Section 3

Warning Signs of Problem Gambling

Problem gambling rarely appears overnight. It typically develops gradually, and many players are unaware that their gambling has shifted from recreational to harmful until significant damage has already occurred. Knowing the warning signs is the first step toward addressing them.

The following behaviours are recognised indicators that gambling may be causing or beginning to cause harm. If you recognise several of these signs in yourself or in someone close to you, please take them seriously and seek support.

Section 4

Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use one of the player protection tools available on joya 90, or to contact our support team for guidance.

This checklist is for self-reflection only and is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please reach out to our support team. There is no shame in asking for help — joya 90 is here to support you.

Section 5

Player Protection Tools

joya 90 provides a suite of account-level controls that put you in charge of your gaming activity. All tools are accessible through your account settings or by contacting support.

Deposit Limits

Deposit limits allow you to set a maximum amount you can deposit into your joya 90 account over a defined time period — daily, weekly, or monthly. For example, you might set a weekly limit of ৳5,000 to ensure your gambling expenditure stays within a comfortable budget. Once a deposit limit is set, it cannot be exceeded until the period resets or until a limit increase request has been reviewed and a mandatory 24-hour waiting period has elapsed. Reductions to existing deposit limits take effect immediately with no waiting period.

Session Time Limits and Reality Checks

Session time limits cap the maximum duration of a single continuous gaming session. Reality check alerts fire at intervals you choose — every 30, 60, or 90 minutes — displaying a summary of your session duration and net financial position. Both features are designed to interrupt the immersive flow of gameplay and give you a moment of conscious reflection before continuing.

Cooling-Off Periods

A cooling-off period temporarily suspends your ability to place bets or make deposits for a short defined period: 24 hours, 7 days, or 30 days. This tool is appropriate when you feel your gambling is becoming more frequent than you would like but you do not feel you need a full self-exclusion. During a cooling-off period, your account remains accessible for reviewing your transaction history and requesting a withdrawal of any available balance.

• 1

  Log in to your joya 90 account

  Access your account via the joya 90 Login page using your registered username and password.

• 2

  Navigate to Account Settings

  Open the account menu and select "Responsible Gaming" or "Player Protection" from the settings panel.

• 3

  Select the tool you wish to activate

  Choose from deposit limits, session time limits, reality check frequency, or cooling-off period options.

• 4

  Confirm your selection

  Enter the limit amount or time period and confirm. You will receive an email confirmation to your registered address. Reductions take effect immediately; increases require a 24-hour review period.

• 5

  Contact support if you need assistance

  If you are unable to locate these settings or require assistance activating a tool, email [email protected] and our team will set up the restriction on your behalf within one business hour.

Section 6

Self-Exclusion

Self-exclusion is the most comprehensive player protection measure available on joya 90. It is intended for players who feel they have lost control of their gambling and need a complete and extended break from the platform.

When you request self-exclusion, joya 90 will immediately close your account to all gameplay and deposits. You will be removed from all promotional mailing lists and will not receive any marketing communications for the duration of your exclusion — and beyond, unless you explicitly request their reinstatement after the exclusion period ends. Any balance in your account at the time of exclusion will be processed for withdrawal to your registered payment method.

Self-exclusion periods at joya 90 are available as follows:

• 6 months — a medium-term break recommended as a starting point for players who feel they need substantial time away from gambling.
• 12 months — a full year away from joya 90, providing extended time to address underlying issues and re-establish financial and personal stability.
• 5 years — a long-term exclusion for players who wish to remove access to the platform for an extended period.
• Permanent exclusion — an indefinite and irrevocable closure of the account. This cannot be reversed under any circumstances.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Include your registered username and mobile number so our team can verify your identity and process the request without delay. Self-exclusion requests are treated as the highest priority and will be actioned within one business hour of receipt during operating hours, or at the very start of the next operating period outside those hours.

Section 7

Support and Help Contacts

You are not alone. Whether you are concerned about your own gambling or that of someone you care about, support is available. The following contacts and resources are recommended by joya 90.

joya 90's own support team is your first point of contact for any responsible gaming matter. Our agents are trained to handle sensitive enquiries with discretion and without judgement. Reach us at [email protected] at any time of day or night. We aim to respond to all responsible gaming enquiries within 2 business hours.

If you feel you need support from a specialist organisation beyond joya 90, the following types of professional resources are available in Bangladesh and internationally:

• Mental health and counselling services: If gambling-related stress, anxiety, or depression is affecting your daily life, speaking with a qualified mental health professional in Dhaka, Chittagong, Sylhet, or other major cities is strongly recommended. Many hospitals and community health centres across Bangladesh offer outpatient counselling services.
• Kaan Pete Roi (Bangladesh): A Bangladeshi emotional support helpline available to individuals experiencing distress, including gambling-related difficulties. Peer support and referral services are available.
• Gamblers Anonymous: An international peer support fellowship for individuals affected by problem gambling, with online meeting options accessible from anywhere in Bangladesh with an internet connection.
• Family and friend support: If someone in your life is struggling with problem gambling, encouraging them to speak with joya 90 support or a professional counsellor is often the most effective first step. Offer support without enabling continued gambling activity.

Section 8

Safer Gambling Tips

For the majority of players who enjoy joya 90 responsibly, the following practical guidelines will help keep gambling safe, affordable, and enjoyable over the long term.

Responsible gambling is not about playing less — it is about playing smarter. These principles are drawn from widely recognised safer gambling frameworks and are applicable whether you are enjoying cricket betting during a Bangladesh Premier League match, spinning slots, or trying your hand at Dragon and Tiger.

• Set a budget before you start and treat it as a fixed entertainment cost — like a cinema ticket or a restaurant meal. Decide on your maximum spend for the session before you log in, and stop when that amount is reached.
• Never gamble with borrowed money. Only use funds that are genuinely disposable — money you could lose without any impact on your household, family, or financial obligations.
• Treat every gambling session as entertainment, not as a source of income. The house always has a mathematical edge over time. Any win is a bonus; do not build financial plans around gambling outcomes.
• Take regular breaks. Step away from the screen every 30 to 60 minutes. Use joya 90's reality check tool to remind yourself to do so. A short break restores perspective and prevents impulsive decisions driven by momentum or frustration.
• Do not gamble when emotional. Gambling while stressed, sad, angry, or intoxicated leads to poor decisions and increased risk of overspending. If you are not in a calm, rational frame of mind, close the platform and return another time.
• Balance gambling with other activities. A healthy lifestyle includes a diverse range of activities. If gambling is crowding out other hobbies, social relationships, exercise, or rest, it is a sign to recalibrate.
• Never chase losses. Trying to recover a loss by placing further bets is one of the most common pathways into problem gambling. Accept losses as the cost of entertainment and log out when your session budget is spent.
• Keep track of your time and spending. Use the transaction history available in your joya 90 account to review your deposits and withdrawals regularly. Awareness of actual spend is a powerful check against gradual escalation.